Cancellation and refund policy

Last updated 12 October 2026

Chatji is a software subscription operated by BIGONBUY Trading Private Limited, Plot 3, Mahadev Nagar, Nandpuri Road, Jaipur, Rajasthan 302006, India. Nothing physical is shipped: your plan is active in your account as soon as the payment succeeds.

Free trial

New accounts get a 14-day free trial. Nothing is charged during the trial. If you choose a plan during the trial, the first charge happens when the trial ends, and you can cancel before then without paying anything.

Cancelling

• The account owner can cancel any time in Settings → Billing, or by writing to support@chatji.ai.
• Your plan stays active until the end of the month you have paid for and is then not renewed. No further payments are taken.

Refunds

• Monthly payments are not refunded for the part of a month that is left after you cancel.
• If you were charged by mistake (a duplicate payment, a charge after you cancelled, or a charge for a plan you did not choose), write to us within 30 days and we refund it in full.
• If Chatji was unavailable for a large part of a billing month because of a fault on our side, write to us and we refund that month in proportion.
• Approved refunds go back to the original payment method within 5–7 working days of approval.

WhatsApp charges

Charges from Meta for WhatsApp template messages are billed by Meta to your WhatsApp Business Account and are not part of your Chatji payment; we cannot refund them.

Contact

Questions about a payment: support@chatji.ai. Please include the email you sign in with and the payment id from your receipt.